You have broken the mould.

Dear Anna,

I would like to thank you for helping us secure our new property near Wyndham.

Our previous transactions with vendors’ agents had reinforced the reality that the agent acts for the vendor, not the purchaser.

You, however, have broken the mould. You arranged a property inspection for us at short notice and at some inconvenience to yourself whilst your 4WD was incapacitated, but we managed to complete the property inspection regardless.

Negotiations were without surprises, and inspection before settlement was not a drama. You emailed, SMSed and rang appropriately when, and if required.

You brought two parties together for a satisfactory conclusion.

Many thanks and regards,